PRIVACY POLICY

1. WHO WE ARE

Tarmacadam Surfacing London is operated by TAR SURFACING LTD, a private limited company registered in England and Wales.

For the purposes of UK data protection law, TAR SURFACING LTD is the controller of personal information collected through this website and through enquiries made to our business.

2. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us. It may include:

• Your name.
• Your telephone number.
• Your email address.
• Your property or project address.
• Information about the surfacing work you are enquiring about.
• Messages and correspondence you send to us.
• Quotation, contract and invoice information where you become a customer.
• Technical information generated when you use our website, such as IP address, browser information and server logs.

We do not ask you to provide information that is unnecessary for dealing with your enquiry or providing our services.

3. HOW WE COLLECT INFORMATION

We may receive personal information when you:

• Complete a quotation or contact form on our website.
• Telephone us.
• Email us.
• Request a site visit or quotation.
• Enter into a contract with us.
• Communicate with us during or following a surfacing project.

Certain technical information may also be collected automatically by our website, hosting platform and security systems when you visit the site.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to enquiries.
• Prepare quotations and arrange site visits.
• Communicate with you about a proposed or existing project.
• Provide contracted surfacing services.
• Manage payments, invoices and business records.
• Deal with complaints, enquiries or warranty-related matters.
• Maintain the security and operation of our website.
• Meet our legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

5. OUR LAWFUL BASES

Depending on the circumstances, we may process personal information using one or more of the following lawful bases:

Contract and pre-contract steps

Where you ask us to provide a quotation, arrange work or provide a service, we may need to process information in order to take steps at your request before entering into a contract or to perform an existing contract.

Legitimate interests

We may process information where reasonably necessary to operate and protect our business, respond to enquiries, manage customers, maintain our website and deal with business administration, provided those interests are not overridden by your rights and interests.

Legal obligation

We may retain and use information where necessary to comply with legal, tax, accounting or regulatory requirements.

Consent

Where consent is required, for example for certain optional marketing activities or non-essential cookies, you may withdraw that consent at any time.

6. WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

Where necessary, information may be shared with organisations that assist us in operating the business or providing services, such as:

• Website hosting and IT service providers.
• Professional advisers such as accountants or legal advisers.
• Insurers.
• Payment or banking providers.
• Subcontractors or suppliers involved in a project where necessary.
• Government bodies, regulators, law enforcement or courts where disclosure is legally required.

Where another organisation processes information on our behalf, we expect it to use the information only for the relevant purpose and to protect it appropriately.

7. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, contractual or regulatory requirements.

The length of time information is kept may depend on whether you made an initial enquiry, received a quotation, became a customer or entered into a contract with us.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

8. INTERNATIONAL DATA TRANSFERS

Some technology or service providers used in operating a website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal protections or safeguards apply where required by UK data protection law.

9. COOKIES

Our website may use cookies and similar technologies for essential website functions and, where used, optional analytics or other non-essential services.

Non-essential cookies should not be placed before any consent required by law has been obtained.

Further information is available in our Cookie Policy.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict the way information is used in certain circumstances.
• Object to certain processing.
• Receive certain information in a portable format where the right applies.
• Withdraw consent where processing is based on consent.

Not every right applies in every situation. We may need to confirm your identity before dealing with a request.

12. DATA PROTECTION COMPLAINTS

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate your concern.

You can contact us at:

You also have the right to raise a data protection concern with the Information Commissioner's Office, the UK's data protection regulator.

Visit: www.ico.org.uk

13. THIRD-PARTY WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices or content of websites operated by third parties. You should review the privacy information provided by the relevant website before providing personal information to it.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, website practices or legal requirements change. The latest version will be published on this page.